Return & Refund Policy

At Groves 360°, customer satisfaction is important to us. We strive to provide high-quality products and ensure a smooth shopping experience.

Return Eligibility

We accept returns within 7 days of delivery under the following conditions:

• The product must be unused and unopened

• The original seal must be fully intact

• The product must be in its original packaging

• Proof of purchase or order confirmation must be provided

Non-Returnable Items

For hygiene and product safety reasons, we do not accept returns for:

• Opened products

• Products with broken or removed seals

• Used items

• Damaged products caused by customer misuse

This policy especially applies to our jars, bars, and sealed wellness products.

Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method or as mutually agreed.

Return Shipping

Customers may be responsible for return shipping charges unless the product received was damaged, defective, or incorrect.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos for quick resolution.

Contact Us

For return requests or refund-related questions, please contact our customer support through the contact details available on our website.

Thank you for shopping with Groves 360°.